Terms of Service

1. Introduction and Acceptance

Welcome to AIXION, an AI-powered chatbot platform operated by AI Driven Solutions Ltd, a company registered in England and Wales (Company Number: [Company Number]), with its registered office at [Address], Manchester, United Kingdom (“we,” “us,” or “AIXION”).

These Terms of Service (“Terms”) govern your access to and use of our AI chatbot platform, including our website (www.aixion.co.uk), dashboard (dashboard.aixion.co.uk), API services, and related services (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Service Description

2.1 Platform Overview

AIXION provides an AI-powered chatbot platform that enables businesses to create intelligent customer service assistants powered by GPT-4o. Our Service includes:

• AI chatbot creation and management tools
• Document and website content processing for bot training
• Integration with third-party services (CRM, calendar, social media)
• Lead capture and conversation analytics
• Embeddable chat widgets for websites
• Dashboard for bot management and monitoring

2.2 Technical Infrastructure

Our Service is hosted on Microsoft Azure infrastructure in the United Kingdom, utilising Azure OpenAI Service and other Microsoft services to provide AI capabilities.

2.3 Service Availability

We strive to maintain 99.9% uptime for our Service, though we do not guarantee uninterrupted availability. Scheduled maintenance will be announced in advance when possible.

3. Account Registration and Management

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. By using our Service, you represent and warrant that you meet these requirements.

3.3 Business Use

Our Service is intended for business and commercial use. You may not use the Service for personal, household, or consumer purposes unless explicitly permitted.

4. Subscription Plans and Pricing

4.1 Subscription Tiers

4.2 Add-on Services

Additional services are available including dedicated AI infrastructure (£99/month), extra storage (£15/GB), additional messages (£25 per 5,000), and white-label UI (£50/month).

4.3 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis. Payment is due immediately upon subscription activation. We accept major credit cards and bank transfers for Enterprise accounts.

4.4 Usage Limits

Each plan includes specific usage limits for messages, file uploads, and storage. Exceeding these limits may result in service restrictions or additional charges. We will notify you before applying overage charges.

5. Acceptable Use and Restrictions

5.1 Permitted Use

You may use our Service to create AI chatbots for legitimate business purposes, including customer support, lead generation, and information provision.

5.2 Prohibited Activities

You agree not to:

• Use the Service for illegal, harmful, or fraudulent activities
• Create chatbots that provide medical, legal, or financial advice
• Upload content that infringes intellectual property rights
• Attempt to reverse engineer or extract our AI models
• Use the Service to spam or send unsolicited communications
• Create content that is defamatory, obscene, or discriminatory
• Interfere with the security or operation of our systems
• Resell or redistribute our Service without authorisation

5.3 Content Responsibility

You are solely responsible for all content you upload, process, or generate through our Service. You must ensure you have the right to use all uploaded materials and that your use complies with applicable laws.

6. Intellectual Property

6.1 Our IP Rights

AIXION and all related technology, software, and documentation are owned by AI Driven Solutions Ltd. You receive a limited, non-exclusive licence to use our Service in accordance with these Terms.

6.2 Your Content

You retain ownership of all content you upload to our Service. You grant us a limited licence to process, store, and use your content solely to provide our Service to you.

6.3 AI-Generated Content

You own the output generated by AI assistants you create, subject to these Terms and our Acceptable Use Policy. However, we cannot guarantee the uniqueness of AI-generated content.

7. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using our Service, you consent to the data practices described in our Privacy Policy.

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting infrastructure provided by Microsoft Azure.

8. Third-Party Integrations

8.1 Available Integrations

Our Service integrates with various third-party platforms including CRM systems (HubSpot, Salesforce), calendar applications (Google Calendar, Outlook), and social media platforms (Instagram, Facebook, LinkedIn).

8.2 Integration Terms

Your use of third-party integrations is subject to the terms and policies of those third-party providers. We are not responsible for the availability, functionality, or security of third-party services.

8.3 Data Sharing

When you enable integrations, certain data may be shared between our Service and third-party platforms as necessary to provide the integration functionality. This data sharing is described in our Privacy Policy.

9. Service Modifications and Termination

9.1 Service Changes

We may modify, update, or discontinue features of our Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

9.2 Termination by You

You may terminate your account at any time through your dashboard or by contacting support. Upon termination, your access to the Service will cease, but charges already incurred will remain due.

9.3 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or engage in activities that harm our Service or other users.

9.4 Data Retention

Upon termination, we will retain your data for 30 days to allow for account recovery. After this period, data will be deleted in accordance with our Privacy Policy, except where retention is required by law.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our Service is provided “as is” without warranties of any kind. We do not guarantee that AI-generated responses will be accurate, complete, or suitable for your specific use case.

10.2 Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim. We shall not be liable for indirect, incidental, or consequential damages.

10.3 AI Limitations

AI technology has inherent limitations and may produce inaccurate or inappropriate responses. You are responsible for reviewing and monitoring AI-generated content before it is presented to your customers.

11. Indemnification

You agree to indemnify and hold harmless AI Driven Solutions Ltd from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at [email protected] to resolve any disputes amicably.

13. General Provisions

13.1 Updates to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through our Service. Continued use after changes indicates acceptance of the updated Terms.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AI Driven Solutions Ltd regarding the Service.

14. Contact Information